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Shipping 

We ship worldwide with Royal Mail and our shipping rates are based on the weight of your order.

You can get estimated the shipping charge before you check out in the shopping cart. Just select the country you are in and enter you postal or zip code. 

If you order before 3pm (Monday - Friday) we'll ship your package the same day. Any orders that come in after 3pm are dispatched the next working day; you will receive a shipping confirmation e-mail when your order leaves us. 

 

UK Customers

You can choose to have your order delivered 1st or 2nd Class. For orders over £45 shipping is free, we will send these orders 2nd Class but you can choose to pay for 1st Class postage if you prefer. 

 

2nd Class 1st Class
Individual Printed Knitting Patterns & Knitting Needles £1.45 £1.95
Orders up to 1kg £2.80 £3.20
Orders 1kg - 2kg £5.60 £6.85
Orders over 2kg n/a £7.95
Orders over £25 Free Dependent on weight above

 

All UK orders over £75 will require a signature and we will email you the tracking number.

Orders sent 1st Class can take 1-2 working days to arrive, whilst 2nd Class it will be 2-3 working days. 

 

International Customers

All international orders are sent Airmail.

The shipping charge is based on the weight of your order. All international customers have the option to add tracking to their order. We offer free shipping on all international orders over £75.

 

Europe World Zone 1 World Zone 2
Individual Printed Knitting Patterns £3.45 £4.50 £4.60
Orders up to 499g £4.95 £6.95 £7.45
Orders 500g - 749g £6.45 £9.45 £9.95
Orders up to 1kg £9.95 11.95 £12.95
Overs over £75 FREE FREE FREE
International Tracked & Signed* requires a signature +£5.00 +£5.00 +£5.00
International Tracked** +£5.00 (EU +£6.95) +£5.00 +£5.00

 

Orders to Western Europe should arrive within 3 working days, Eastern Europe within 5 working days and the rest of the world 5-7 working days. These times are not guaranteed but a guideline from Royal Mail and can vary during business periods.

* please note that International Tracked & Signed isn't available to all international destinations, where it's not available please choose International Tracked.

** please note that International Tracked isn't available to all international destinations, if it's not available you won't be given the option to add this service. 

 

Returns 

I want you to love your purchase from Tangled Yarn. If you are not completely satisfied you may return the item within 30 days of receiving it for an exchange or refund. The item must be in its original packaging (if applicable) and in a perfect, unused condition. Sorry, shipping costs will not be refunded. Please note that patterns, magazines and books are not returnable unless they are faulty.

If the items have a retail value of more than £20.00 you will need to use a Royal Mail service that includes additional insurance to cover your goods should they go missing on route to us. 

 

Please send all items for refund/exchange to us at:

Tangled Yarn

100 Compstall Road

Romiley

Stockport 

Cheshire

SK6 4DE

 

If you have any questions about returning items to us please phone, I'm available between 9.30am and 4pm Monday to Friday:

0161 494 2053

or email: rachel@tangled-yarn.co.uk

 

Please always make sure that you include details of your name, order/invoice number and whether you would like us to exchange your unsuitable/faulty goods or give a refund where appropriate. 

 

If you wish to cancel your order at any point and for any reason before we dispatch please contact us by telephone or email. 

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