We ship worldwide with Royal Mail and our shipping rates are based on the weight of your order.
You can get estimated the shipping charge before you check out in the shopping cart. Just select the country you are in and enter you postal or zip code.
Orders over £75 will require a signature.
All orders are dispatched within 24 hours of us receiving them, unless your order was placed over the weekend and then it will be sent on Monday, the exception to this is when there is a bank holiday.
You can choose to have your order delivered 1st or 2nd Class. For orders over £45 shipping is free, we will send these orders 2nd Class but you can choose to pay for 1st Class postage if you prefer.
Postage charges will be between £1.45 and £4.95, depending on the weight of your order.
Orders sent 1st Class can take 1-2 working days to arrive, whilst 2nd Class it will be 2-3 working days.
All international orders are sent Airmail.
The shipping charge is based on the weight of your order. Countries in Europe will never pay more than £6.95, whilst the rest of the world no more than £8.95. We offer free shipping on all international orders over £75.
Orders to Western Europe should arrive within 3 working days, Eastern Europe within 5 working days and the rest of the world 5-7 working days. These times are not guaranteed but a guideline from Royal Mail.
I want you to love your purchase from Tangled Yarn. If you are not completely satisfied you may return the item within 30 days of receiving it for an exchange or refund. The item must be in its original packaging (if applicable) and in a perfect, unused condition. Sorry, shipping costs will not be refunded. Please note that patterns, magazines and books are not returnable unless they are faulty.
If the items have a retail value of more than £20.00 you will need to use a Royal Mail service that includes additional insurance to cover your goods should they go missing on route to us.
Please send all items for refund/exchange to us at:
100 Compstall Road
If you have any questions about returning items to us please phone:
0161 494 2053
or email: firstname.lastname@example.org
Please always make sure that you include details of your name, order/invoice number and whether you would like us to exchange your unsuitable/faulty goods or give a refund where appropriate.
If you wish to cancel your order at any point and for any reason before we dispatch please contact us by telephone or email.