Tangled Yarn Rewards FAQs

What is Tangled Yarn Rewards?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts on purchases, so the more you collect the more you save.


Who can join?

Anyone with an account is automatically enrolled. If you don't have an account you can create a new account and we will add 200 points to get you started.


How do I earn points?

You can earn points for all sorts of activities, including referring friends and making purchases. For every order excluding sale items, you place you'll receive 5 points per £1, this excludes shipping. You'll also receive additional points on your birthday or when you refer a friend (and they place an order with us).To see all the ways you can earn points click the Earn Points tab in the Loyalty Widget. 


How do I view my point balance?

Your point balance is shown in our Loyalty Widget.


How do I redeem my points?

Log in to your Tangled Yarn Account and click on the Tangled Yarn Rewards Tab on the bottom left of the screen. From here click Get Rewards, you can choose to redeem your points for different values. Once you've selected your chosen value you will be given a coupon code to use on your next order. The coupon code can also be accessed from your History. Redeem 500 points for a £5 coupon, 1000 points for a £10 coupon or 2000 points for 20% off your next purchase when you order is over £50 or 2500 points for free shipping. 


Is there a limit to the number of points I can earn?

No, you can earn as many points as you like.


What do the 'approved', 'pending' and 'cancelled' statuses mean?

  • Approved: These points can be redeemed for rewards immediately
  • Pending: These points are needed to be verified before you can redeem them. This typically applies to purchases and referrals. Purchases take 14 days to applied
  • Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

    What happens if a friend I refer cancels or returns their order?

    Your pending points will become cancelled and will be removed from your account.


    Why did my account balance go down?

    You, or someone you referred, cancelled or returned a purchase.


    I completed an activity but didn't earn points!

    It can sometimes take a few minutes for us to process your activity and provide your points. Points earned through a purchase take 14 days to appear, this is in case you return your order for a refund. To earn points from leaving a review, the review must as a response to a review email after making a purchase (excludes reviews left directly on the website).


    Can I use my points during checkout?

    Not directly - please redeem your points for a voucher which can then be applied during checkout.


    How do I leave the program?

    If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.


    What happens if I leave and decide to join again?

    Just contact us and we'll re-enroll you. However, your point total will begin from zero.


    Can I use my reward and a discount coupon code at the same time?

    No, promotional coupon codes and reward cannot be used together. 


    Do my points ever expire?

    There is no expiry date.   


    If I return an order purchased with my points can I redeem the points back?

    Yes, once we've received your returned items any points spent on this order will be added onto to your account for future use.


    Where can I report a problem or give feedback?

    Please use our contact form, or telephone 0161 217 0858.
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