Tangled Yarn Rewards Terms and Conditions



The Tangled Yarn Rewards program (the “Program”) is a loyalty reward program offered by Tangled Yarn Limited (the “Company”, “us”, “our” or “we") to customers of the Company. The Program is accessible through tangled-yarn.co.uk (the “ Website”)

The Program allows persons who have completed the (“Member”) in accordance with the present Terms and Conditions to collect points when making purchases of items on the Website or in other circumstances as detailed on the Explainer Page and to redeem these points for offered by the Company from time to time.

Members acquire no vested right or entitlement to the continued availability of any particular reward, benefit or redemption level.


The terms and conditions set forth herein (the “Terms & Conditions”, and together with any terms set forth on the  Website, the Explainer Page and any other terms accessible through any of the preceding, collectively the “Program Terms”) govern the Program. The Company in its sole discretion can restrict, suspend, amend, extend or otherwise alter the Program Terms at any time and without prior notice. If the Program Terms have been updated, the Company will post the new Program Terms on the Website and note the date that they were last updated, and no change will be effective until such change has been posted for at least ten (10) days. We encourage Members to review the Program Terms each time they use the Program.


By using or enrolling in the Program, you accept and agree to be bound by these Terms and Conditions.



Membership is free, and no initial purchase is required to become a Member. To become a valid Member, you must complete the enrolment process by providing complete and accurate information and indicating your acceptance of the Program Terms. 


To enrol in the Program, you will have to register and create an account with us and provide your names, email addresses, login usernames and passwords (together, “ID”), as more particularly detailed on the Website. You are responsible for maintaining the confidentiality of your ID. You agree not to use the ID of any third party or disclose your ID to any third party. We will keep your ID confidential.

Only one Tangled Yarn Rewards account (“ Rewards Account”) is permitted per person. You are responsible for any and all activity that occurs on your Rewards Account. If you suspect any unauthorised use of your Rewards Account, you must notify us immediately. You agree to provide us with correct and complete account information at all times and inform us of any changes to the information you have provided.


If the Company determines that a Member has abused any of the Program’s privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to the Company the Company may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member’s privileges under the Program, revoking any or all of the points in such Member’s Rewards Account, and/or revoking the Member’s membership in the Program, in each case, with or without advance notice to the Member and without liability to the Company.

Unless further restricted elsewhere in the Program Terms, Membership is only available to (i) individuals above the age of majority and who have legal capacity, and (ii) corporations, businesses, charities, partnerships, enterprises, schools or anyone other an individual, provided that such entity has legal capacity and has duly authorized such Membership. If a Member does not meet the capacity requirements set out above, all points awarded to such Member may be forfeited without prior notice, and the Rewards Account may be suspended or closed.


Members must advise the Company immediately of any change to their address or other contact information. The Company will not be responsible for any communication not received by a Member, provided that the Company sent such communication to the address or other contact information then on file from such Member.



Points are reduced to zero upon closure or termination of a Member’s membership.



Points can be earned by Members in connection with purchases of goods and/or services made through the Company (whether online and/or over the telephone), regardless of method of payment, or in other circumstances as set forth on the Explainer Page.

Points can be redeemed for rewards as detailed on the Explainer Page. When enough points have been accumulated to obtain the reward(s) desired, redemption may occur through online and/or over the telephone as set forth on the Explainer Page or the Website.  The redemption method, available rewards and other information is available on the Explainer Page.  

A Member must provide their email address when redeeming points to protect the integrity of the Member’s points balance. Each Member is responsible for ensuring that all personal information is correct and up-to-date and the Company reserves the right to block redemptions where the Member information is inaccurate or incomplete. Members are solely and entirely responsible for keeping their Rewards Account secure. If a purchase price is lower than the redemption value of the points, the remaining sterling value associated with all utilised points will be forfeited.

Points rewards for review can only be earned via the review email. Only one reward will be issued per email, meaning the customer is eligible to 50 points only for reviewing a product(s) each email request. If a customer is to ‘unlike’/ ‘unfollow’ one of Tangled Yarn Limited social media pages, any points rewarded for ‘liking’/ ‘following’ the page will be automatically removed.   

Loyalty points cannot be earnt on sale items.


Points have no cash value and are not exchangeable for cash. The accumulation of points does not entitle Members to any vested rights, and the Company does not guarantee in any way the continued availability of any reward, redemption level or any other benefit. The Company assumes no liability to Members as regards the addition or deletion of items from or for which points can be collected and/or redeemed.


Except as permitted from time to time by the Company, points cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise sold. Any points so acquired are void.  For the avoidance of doubt, such prohibited transfers include transfers upon operation or law upon the death of a Member.


In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted automatically from the Rewards Account that was used for the eligible purchase (whether or not the Member email address is presented at the time of return and/or exchange). Points will be deducted at the same rate as they were earned.

Upon the return and/or exchange of products awarded through the redemption of points, all redeemed points will be forfeited unless we have sent faulty or damaged products.


From time to time, the Company may advertise or offer exclusive offer to select Members to redeem points for items other than a discount reward, or receive other benefits or discounts.

Promotional coupon codes cannot be used in conjunction with Tangled yarn Reward coupon codes at this moment in time.



We are committed to protecting your privacy. We will maintain the privacy and security of all personal information collected from Members, including, but not limited to name, address, email address, telephone numbers, date of birth, account number and purchasing information.

You understand that through your use of the Program, you consent to the collection and use of this information. As part of providing you with the Program, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Program and your Rewards Account.


By sharing your email address and as an active customer and Member, we and/or our service providers may communicate to you special offer, promotions and Program information. You can unsubscribe from receiving such messages at any time by updating your online account, by contacting customer service of the applicable entity, or by clicking unsubscribe at the bottom of any promotional email.



By enrolling in the Program, each Member (i) certifies that he or she is over the age of majority in the province or country in which he or she resides (or is supervised by a parent or legal guardian who agrees to the Program Terms) and of mental capacity (or is supervised by a legal guardian who agrees to the Program Terms), (ii) consents to the Company’s collection and use of certain personal information, except as he or she may otherwise notify the Company and (iii) agrees to the Program Terms, as they may be amended from time to time.


These Terms & Conditions are in addition to any other Program Terms, and shall be read together with such other Program Terms as one and the same instrument; provided, that if there is a conflict between any terms set forth in these Terms and Conditions, the  Website, the Explainer Page and/or any other Program terms, such conflict shall be resolved as follows: first, the Explainer Page shall prevail, thereafter these Terms & Conditions, thereafter the  Website and finally any other Program terms.

In the event of any action, proceeding or other dispute arising from or relating to any Program Terms, such dispute shall be settled in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.


Any abuse by a Member of the Program’s privileges, any failure by a Member to follow these Terms and Conditions, or any misrepresentation by a Member may subject the Member to expulsion from the Program, including forfeiture of all accumulated points.


Every effort has been made to ensure that the information herein is correct. The Company is not responsible for any errors or omissions in these Terms and Conditions as published from time to time on its Website.

Any waiver by the Company of the strict observance, performance or compliance by a Member with any of the Terms and Conditions contained herein, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or remedies of the Company as a result of any other failure to observe, perform or comply with the Terms and Conditions. No delay or omission by the Company in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.

In the event that any provision of these Terms and Conditions is determined to be invalid, illegal, or unenforceable, such determination shall not affect the validity and enforceability of any other remaining provisions of these Terms and Conditions.


If you have any questions about these Terms and Conditions or if you wish to provide any feedback with respect to the Program, please contact us at rachel@tangled-yarn.co.uk

Date: 16th October 2017

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