We use Royal Mail’s Tracked service for all our standard UK, NI & CI orders. 

When your order’s been dispatched, we'll send you a confirmation email with your tracking number. 

All international orders are sent airmail.

The shipping charge is based on the weight of your order. All international parcels are sent tracked. 

	Hong Kong, Japan & Singapore
up to 1kg	£13
1.01kg - 1.8kg	£19.50

 

	Australia
up to 1kg	£14.00
1.01kg - 1.8kg	£20.00

 

	New Zealand
up to 1kg	£17.00
1.01kg - 1.8kg	£26.00

International orders typically take between 5 and 7 working days; however, delivery times may be longer, depending on customs clearance. Delivery times exclude the day of posting and bank holidays.

We offer a 30-day return window from the date of purchase. If you want to return or exchange an item, please ensure it is in its original condition and packaging. To request a returns label, please email us at enquiries@tangled-yarn.co.uk and include the reason for your return or exchange.

All return and exchange requests will be reviewed before approval. A £4.95 charge applies to the returns label, which will be deducted from your final refund. For exchanges, this charge also covers the postage for your exchanged items.

For further information take a look at our Returns & Exchange Policy.