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    We do our very best to ensure that our photographs represent the true colour. Monitor settings are however different on every monitor so you do need to take this into account

    We can but there is a charge for this service, please email us for more information.

    Check first it is a downloadable pattern you have purchased. If it is you'll receive an email from us with a link to download your pattern.


    All orders are sent using a tracked service. You should have received an email from us confirming your order has been dispatched with the tracking number. You can track its whereabouts at Royal Mail.

    Sorry unfortunately you can not use two discount codes on one order.

    Include a helpful and informative answer to the frequently asked question here.

    We ship worldwide with Royal Mail and our shipping rates are based on the weight of your order. You can find out more here. Our shopping cart will also estimate the cost of shipping before you checkout.


    Yes we do and we'd love you to visit. We are open Monday to Friday 12 - 4 pm. You can find more information here.

    Sorry unfortunately you can not use two discount codes on one order.

    Discount codes can not be applied retrospectively and must be used at the time of purchase.

    We want you to love your purchase from Tangled Yarn. If you are not completely satisfied, you may return the item within 30 days of receiving it for an exchange or refund. All returns must be agreed beforehand, please contact us let us know the reason for your return and your order number. Sale items, needles, crochet hooks, patterns, books and magazines are non-returnable. 

    We can do that for you. Contact us letting us know your old email address and your new one. 

    If you are ordering within the UK, you will pay 20% VAT on your order. VAT is included in the price shown.If you are ordering within the EU and your order is under €150 (approx. £130), you will pay VAT at the rate of your country. If you are ordering from outside the UK and the EU the tax will be removed at the checkout.

    Tangled Yarn is now signed up for IOSS, collecting and remitting import VAT on your behalf. This means that VAT on orders under €150 (approx. £130) will be paid by Tangled Yarn (not by you upon delivery). Please note that these new rules do not apply to orders over €150 and that parcels from the UK may still attract customs and handling charges, based on the practices/policies of your own countries authorities.

    Customers outside the UK and the EU may be liable for taxes, duties and import fees. As the buyer you are responsible for these charges and they are usually requested prior to delivery by the postal service in your country.

    Unfortunately due to increasing costs we can no longer offer mulitple currencies. all orders are processed on GBP.