EU customers vat is charged on orders under €150, so no hidden charges at customs

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Products

We do our very best to ensure that our photographs represent the true colour. Monitor settings are however different on every monitor so you do need to take this into account.

Sorry at this time we can't offer this service.

Check first it is a downloadable pattern you have purchased. If it is you'll receive an email from us with a link to download your pattern.

Shipping

All orders are sent using a tracked service. You should have received an email from us confirming your order has been dispatched with the tracking number. You can track its whereabouts at Royal Mail.

Yes we do. You can see which counties we ship to here.

We ship worldwide with Royal Mail and our shipping rates are based on the weight of your order. You can find out more here. Our shopping cart will also estimate the cost of shipping before you checkout.

General

No we are an online shop and don't currently have physical shop that you can visit. It's on our wishlist!

Sorry unfortunately you can not use two discount codes on one order. 

Discount codes can not be applied retrospectively and must be used at the time of purchase.

We want you to love your purchase from Tangled Yarn. If you are not completely satisfied, you may return the item within 30 days of receiving it for an exchange or refund. All returns must be agreed beforehand, please contact us let us know the reason for your return and your order number. Sale items, needles, crochet hooks, patterns, books and magazines are non-returnable. 

I can do that for you. Contact me letting me know your old email address and your new one. 

Sorry our loyalty program ended on 20th June 2019. As a small business we couldn't sustain the program.

If you are ordering within the UK, you will pay 20% VAT on your order. VAT is included in the price shown.

If you are ordering within the EU and your order is under €150 (approx. £130), you will pay VAT at the rate of your country.

If you are ordering from outside the UK and the EU the tax will be removed at the checkout.

If you order from outside the UK you may be liable for taxes and duties on your purchase. There is usually an clearance fee to pay too so bear this in mind before you place your order. this also applies to orders placed in the EU that are over €150.