We ship worldwide with Royal Mail and our shipping rates are based on the weight of your order.
You can get estimated the shipping charge before you check out in the shopping cart. Just select the country you are in and enter you postal or zip code.
If you order before 3pm (Monday - Friday) we'll ship your package the same day. Any orders that come in after 3pm are dispatched the next working day; you will receive a shipping confirmation e-mail when your order leaves us.
We use Royal Mail for all UK orders. You can choose to have your order delivered 1st or 2nd Class. For orders over £25 shipping is free, we will send these orders 2nd Class but you can choose to pay for 1st Class postage if you prefer.
|2nd Class||1st Class|
|Individual Printed Knitting Patterns & Knitting Needles||£1.45||£1.75|
|Orders up to 2kg||£2.85||£3.50|
|Orders over £25||Free||£3.50|
All UK orders over £75 will require a signature and we will email you the tracking number.
Orders sent 1st Class can take 1-2 working days to arrive, whilst 2nd Class it will be 2-3 working days.
In a hurry? Then opt for Next Day Delivery^ which is guaranteed to be delivered by 1pm.
^ please note that if you add Next Day Delivery after 3pm on Friday and over the weekend your order will be sent on Monday unless it is a bank holiday and it will then go on Tuesday.
All international orders are sent Airmail.
The shipping charge is based on the weight of your order. All international customers have the option to add tracking to their order. We offer free shipping on all international orders over £75.
|Europe||World Zone 1||World Zone 2|
|Orders up to 49g||£2.50||£3.20||£3.35|
|Orders 50g - 100g||£3.50||£4.15||£4.50|
|Orders 101g - 250g||£4.00||£5.10||£5.50|
|Orders 251g - 500g||£5.50||£7.75||£8.50|
|Orders 501g - 750g||£6.95||£10.35||£11.20|
|Orders 751g - 1kg||£8.50||£13.00||£13.95|
|Orders over 1kg||£13.50||£18.50||£21.50|
|Overs over £75||FREE||FREE||FREE|
|International Tracked & Signed* requires a signature||+£5.00||+£5.00||+£5.00|
|International Tracked or International Signed||+£5.00 (EU +£6.95)||+£5.00||+£5.00|
Orders to Western Europe should arrive within 3 working days, Eastern Europe within 5 working days and the rest of the world 5 - 7 working days. These times are not guaranteed but a guideline from Royal Mail and can vary during busy periods.
* please note that International Tracked & Signed isn't available to all international destinations, where it's not available please choose International Tracked or International Signed.
|Europe||World Zone 1||World Zone 3|
|Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland||Argentina, Brazil, Canada, China, Hong Kong, Japan, Malaysia, Saudi Arabia, Singapore, South Africa, South Korea, USA||Australia, New Caledonia, New Zealand|
If your country isn't listed above please contact us for a quote for shipping.
I want you to love your purchase from Tangled Yarn. If you are not completely satisfied you may return the item within 30 days of receiving it for an exchange or refund. The item must be in saleable condition which means they must have been kept in a smoke-free environment and yarn must have ball bands intact unused condition. We will refund you the full cost of the product and any relevant P&P from your order but you must pay for the cost of returning the goods to us. Please note that needles, crochet hooks, patterns, magazines and books are not returnable unless they are faulty.
If the items have a retail value of more than £20.00 you will need to use a Royal Mail service that includes additional insurance to cover your goods should they go missing on route to us.
Please send all items for refund/exchange to us at:Tangled Yarn
100 Compstall Road
If you have any questions about returning items to us please phone, I'm available between 9.30am and 4pm Monday to Friday:
0161 217 0858
or email: firstname.lastname@example.org
Please always make sure that you include details of your name, order/invoice number and whether you would like us to exchange your unsuitable/faulty goods or give a refund where appropriate.
If you wish to cancel your order at any point and for any reason before we dispatch please contact us by telephone or email.