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Shipping & Returns


Shipping 

We ship worldwide with Royal Mail and our shipping rates are based on the weight of your order.

We do our very best to post out your order as soon as possible after receipt. This usually means the same day or the following day. You will receive a shipping confirmation e-mail when your order leaves us. 

 

UK Customers

We use Royal Mail for all UK orders. You can choose to have your order delivered 1st or 2nd Class. For orders over £45 shipping is free, we will send these orders 2nd Class, but you can choose to pay for 1st Class postage if you prefer. 

2nd Class 1st Class
Individual Printed Knitting Patterns & Knitting Needles £1.75 £2.25
Orders up to 2kg £2.95 £4.50
Orders over £45 Free £4.50

 

All UK orders over £75 will require a signature, and we will email you the tracking number.

Orders sent 1st Class usually can take 1-2 working days to arrive, while 2nd Class it will usually take 2-3 working days, this is not guaranteed.

In a hurry? Then opt for Next Day Delivery^ which is guaranteed to be delivered by 1pm.

^ please note that if you add Next Day Delivery after 3pm on Friday and over the weekend your order will be sent on Monday unless it is a bank holiday and it will then go on Tuesday.

 

International Customers

All international orders are sent Airmail.

The shipping charge is based on the weight of your order. All international customers have the option to add tracking to their order which includes compensation up to £250 for loss; there is an additional charge for this service. Tracking isn't available to all countries we ship to, where it's not available we offer signed for which also includes compensation for lost parcels.

Europe
Orders up to 500g £5.80
Orders 501g - 1kg £8.60
Orders 1.001kg - 1.5kg £11.10
Orders 1.501kg - 2kg £13.45
Orders over £75 FREE

  

World Zone 1 World Zone 2
Orders up to 500g £8.05 £8.70
Orders 501g - 1kg £13.30 £14.05
Orders 1.001kg - 1.5kg £16.50 £17.75
Orders 1.501kg - 2kg £19.65 £21.40
Overs over £150 FREE FREE

 

Orders to Western Europe should arrive within three working days, Eastern Europe within five working days and the rest of the world 5 - 7 working days. These times are not guaranteed, but a guideline from Royal Mail and can vary during busy periods.

 

Europe World Zone 1 World Zone 2
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland Canada, China, Hong Kong, Japan, Malaysia, Saudi Arabia, South Africa, South Korea, USA Australia, New Zealand, Singapore

 

If your country isn't listed above, please contact us for a quote for shipping.

Returns 

I want you to love your purchase from Tangled Yarn. If you are not completely satisfied, you may return the item within 30 days of receiving it for an exchange or refund. All returns must be agreed beforehand, please use the contact form below and include the reason for your return and your order number.

  • The item must be in a saleable condition which means they must have been kept in a smoke-free environment and yarn must have the ball bands intact unused condition.
  • We will refund you the cost of the returned item excluding the original postage. Should you prefer an exchange, there will be an additional postage charge.
  • Please note that needles, crochet hooks, patterns, magazines and books are not returnable unless they are faulty.
  • Sale items are none returnable unless faulty or we have been sent in error.

If the items have a retail value of more than £20.00 you will need to use a Royal Mail service that includes additional insurance to cover your goods should they go missing on route to us. 

Please send all items for refund/exchange to us at:

Tangled Yarn
100 Compstall Road
Romiley
Stockport 
Cheshire
SK6 4DE

   

 

  • Send us a message:
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