Solaris by Melanie Berg [PDF]

We use Royal Mail’s Tracked service for all our standard UK & CI orders. 

When your order’s been dispatched, we'll send you a confirmation email with your tracking number. 

All international orders are sent airmail.

The shipping charge is based on the weight of your order. All international parcels are sent tracked. 

Orders to Europe usually arrive within five to ten working days however can take longer at the moment. 

Orders to the rest of the world typically take between ten and 15 working days however can take longer, customs can slow things down a little.  

If your country isn't listed above, please contact us for a quote for shipping.

If you're looking to return your order for whatever reason, we're here to help! We offer easy returns within 30 days of purchase. You can return your product for a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have labels still on and be returned in original product packaging
• Returned items must have no visible signs of use
• Downloadable patterns, printed patterns, books or magazines cannot be returned

• If you have an account with us, you can log in and request a return from your account. Alternatively reply to your order confirmation email to request which products you would like to return.
• Print the return shipping label that you will receive by email (UK only)
• Please send all items back to us using the label provided (UK only)

Additional Information:

• We will process your return within two workings days
• £2.95 will be reduced from your refund. (UK only) The original postage charges will also be deducted.
• International orders returned are at your own expense and we advise you use a tracked service
• If returns are lost or damaged, there will be a delay in handling your return of 15 working days
• If you have any questions, please email us at enquiries@tangled-yarn.co.uk