We use Royal Mail’s Tracked service for all our standard UK & CI orders. 

When your order’s been dispatched, we'll send you a confirmation email with your tracking number. 

All international orders are sent airmail.

The shipping charge is based on the weight of your order. All international parcels are sent tracked. 

*Please note we are currently not shipping to the EU. We are working on a solution for GPSR. 

	Hong Kong, Japan & Singapore
up to 1kg	£13
1.01kg - 1.8kg	£19.50

 

	Australia
up to 1kg	£14.00
1.01kg - 1.8kg	£20.00

 

	New Zealand
up to 1kg	£17.00
1.01kg - 1.8kg	£26.00

International orders typically take between 5 and 7 working days; however, delivery times may be longer, depending on customs clearance. Delivery times exclude the day of posting and bank holidays.

We offer a 30-day return window from the date of purchase. If you want to return or exchange an item, please ensure it is in its original condition and packaging. To request a returns label, please email us at enquiries@tangled-yarn.co.uk and include the reason for your return or exchange.

All return and exchange requests will be reviewed before approval. A £3.95 charge applies to the returns label, which will be deducted from your final refund. For exchanges, this charge also covers the postage for your exchanged items.

For further information take a look at our Returns & Exchange Policy.