Shipping 

We ship worldwide with Royal Mail and our shipping rates are based on the weight of your order.

We do our very best to post out your order as soon as possible after receipt. This usually means the same day or the following day. You will receive a shipping confirmation e-mail when your order leaves us.  

UK Customers

We use Royal Mail’s Tracked service for all our standard UK & CI orders. The price is £1.95

When your order’s been dispatched, we'll send you a confirmation email with your tracking number. Your parcel will be with you in 3-5 working days (although it can take a little longer at busy times).

International Customers

All international orders are sent airmail.

The shipping charge is based on the weight of your order. All international parcels are sent tracked. 

Orders to Europe usually arrive within five to ten working days however can take longer at the moment. 

Orders to the rest of the world typically take between ten and 15 working days however can take longer, customs can slow things down a little.  

If your country isn't listed above, please contact us for a quote for shipping.

Customs Charges

Tangled Yarn is now signed up for IOSS, collecting and remitting import VAT on your behalf. This means that VAT on orders under €150 will be paid by Tangled Yarn (not by you upon delivery). Please note that these new rules do not apply to orders over €150 and that parcels from the UK may still attract customs and handling charges, based on the practices/policies of your own countries authorities.

Customers outside the UK and the EU may be liable for taxes, duties and import fees. As the buyer you are responsible for these charges and they are usually requested prior to delivery by the postal service in your country.

Returns 

If you're looking to return your order for whatever reason, we're here to help! We offer easy returns within 30 days of purchase. You can return your product for a refund to the original payment method. The orginal postage charges will be deducted from your refund.

Please note the following exceptions to our return and refund policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have labels still on and be returned in original product packaging
• Returned items must have no visible signs of use
• Downloadable patterns, printed patterns, books or magazines cannot be returned

To initiate a return, please complete the following steps:

• Reply to your order confirmation email to request which products you would like to return.
• Print the return shipping label that you will receive by email (UK orders only)
• Please send all items back to us using the label provided (UK orders only)

Additional Information:

• We will process your return within two workings days
• £2.95 will be reduced from your refund.
• International orders returned are at your own expense and we advise you use a tracked service
• If returns are lost or damaged, there will be a delay in handling your return of 15 working days
• If you have any questions, please email us at rachel@tangled-yarn.co.uk