We ship worldwide with Royal Mail and our shipping rates are based on the weight of your order.
We do our very best to post out your order as soon as possible after receipt. This usually means the same day or the following day. You will receive a shipping confirmation e-mail when your order leaves us.
Standard UK & Channel Isles delivery on orders over £75 - FREE.
For orders under £75 - £3.95.
We use Royal Mail’s Tracked service for all our standard UK & CI orders.
When your order’s been dispatched, we'll send you a confirmation email with your tracking number. Your parcel will be with you in 3-5 working days (although it can take a little longer at busy times).
All international orders are sent airmail.
The shipping charge is based on the weight of your order. All international parcels are sent tracked.
|0 - 2kg||£7.50|
Orders to Europe usually arrive within five to ten working days however can take longer at the moment.
|USA||Rest of the World|
|up to 250g||£10.95||£11.50|
|251g - 500g||£11.95||£12.50|
|501g - 1kg||£16.95||£17.50|
|1.01kg - 1.5kg||£20.95||£22.50|
|1.501kg - 2kg||£24.95||£28.50|
Orders to the rest of the world typically take between ten and 15 working days however can take longer, customs can slow things down a little.
|Europe||Rest of the World|
|Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, Switzerland||Australia, China, New Zealand, Singapore, Canada, Hong Kong, Japan, USA|
If your country isn't listed above, please contact us for a quote for shipping.
Tangled Yarn is now signed up for IOSS, collecting and remitting import VAT on your behalf. This means that VAT on orders under €150 will be paid by Tangled Yarn (not by you upon delivery). Please note that these new rules do not apply to orders over €150 and that parcels from the UK may still attract customs and handling charges, based on the practices/policies of your own countries authorities.
Customers outside the UK and the EU may be liable for taxes, duties and import fees. As the buyer you are responsible for these charges and they are usually requested prior to delivery by the postal service in your country.
If you're looking to return or exchange your order for whatever reason, we're here to help! We offer easy returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
To initiate a return, please complete the following steps:
A British company TOFT began in September 2006 taking its name from Toft a small Warwickshire hamlet where the business is based. Kerry Lord founded the company on her family's alpaca farm at Toft Manor. Kerry's parents, bought alpacas in 1997 when the first alpacas came to the UK. Rob and Shirley continue to run Toft Alpaca Stud - a busy livestock business specialising in breeding pedigree alpacas with fine, dense and commercially valuable fleeces in all colours.