Delivery & Returns
- ◄UK DELIVERY
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Standard (2-4 working days) Express (1-3 working days) £3.95 £5.95 When your order’s been dispatched, we'll send you a confirmation email with your tracking number.
- ◄INTERNATIONAL DELIVERY
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All international orders are sent airmail.
The shipping charge is based on the weight of your order. All international parcels are sent tracked.
Europe 0 - 2kg £4.95 Orders to Europe usually arrive within five to ten working days however can take longer at the moment.
USA Rest of the World up to 250g £10.95 £11.50 251g - 500g £11.95 £12.50 501g - 1kg £16.95 £17.50 1.01kg - 1.5kg £20.95 £22.50 1.501kg - 2kg £24.95 £28.50 Orders to the rest of the world typically take between ten and 15 working days however can take longer, customs can slow things down a little.
Europe Rest of the World Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland Australia, Canada, Hong Kong, Japan, New Zealand, Singapore, United Arab Emirates, USAPlease note we are currently not shipping to the EU. We are working on a solution for GPSR.
- ◄CUSTOMS CHARGES
- Tangled Yarn is now signed up for IOSS, collecting and remitting import VAT on your behalf. This means that VAT on orders under €150 will be paid by Tangled Yarn (not by you upon delivery). Please note that these new rules do not apply to orders over €150 and that parcels from the UK may still attract customs and handling charges, based on the practices/policies of your own countries authorities.
Customers outside the UK and the EU may be liable for taxes, duties and import fees. As the buyer you are responsible for these charges and they are usually requested prior to delivery by the postal service in your country. - ▼RETURNS & EXCHANGES
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We offer a 30-day return window from the date of purchase. If you want to return or exchange an item, please ensure it is in its original condition and packaging. To request a returns label, please email us at enquiries@tangled-yarn.co.uk and include the reason for your return or exchange.
All return and exchange requests will be reviewed before approval. A £3.95 charge applies to the returns label, which will be deducted from your final refund. For exchanges, this charge also covers the postage for your exchanged items.
For further information take a look at our Returns & Exchange Policy.
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