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  • Delivery & Returns

    UK DELIVERY
    Standard (2-4 working days) Express (1-3 working days)
     £3.95 £5.95

     

    When your order’s been dispatched, we'll send you a confirmation email with your tracking number. 

    INTERNATIONAL DELIVERY

    All international orders are sent airmail.

    The shipping charge is based on the weight of your order. All international parcels are sent tracked. 

     Europe
     0 - 2kg £4.95

     

    Orders to Europe usually arrive within five to ten working days however can take longer at the moment. 

    USA Rest of the World
    up to 250g £10.95 £11.50
    251g - 500g £11.95 £12.50
    501g - 1kg £16.95 £17.50
    1.01kg - 1.5kg £20.95 £22.50
    1.501kg - 2kg £24.95 £28.50

     

    Orders to the rest of the world typically take between ten and 15 working days however can take longer, customs can slow things down a little.  

    Europe Rest of the World
    Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland
    Australia, Canada, Israel, Japan, Mauritius, New Zealand, Singapore, United Arab Emirates, USA

     

    If your country isn't listed above, please contact us for a quote for shipping.

    CUSTOMS CHARGES
    Tangled Yarn is now signed up for IOSS, collecting and remitting import VAT on your behalf. This means that VAT on orders under €150 will be paid by Tangled Yarn (not by you upon delivery). Please note that these new rules do not apply to orders over €150 and that parcels from the UK may still attract customs and handling charges, based on the practices/policies of your own countries authorities.

    Customers outside the UK and the EU may be liable for taxes, duties and import fees. As the buyer you are responsible for these charges and they are usually requested prior to delivery by the postal service in your country.
    RETURNS & EXCHANGES

    If you're looking to return your order for whatever reason, we're here to help! We offer easy returns within 30 days of purchase. You can return your product for a refund, store credit or exchange. Please take a look at our Returns & Exchange Policy.