Lovely Merino Treat DK is made of 100% organic Merino wool sourced from Patagonia. This yarn is perfect for baby and toddler knits as it is soft, bouncy, and machine washable.
Rosy Green Wool is a company that offers yarns that have been certified to be organic by GOTS (Global Organic Textile Standard). This means that only wool from sheep that has been reared according to approved organic farming standards is used in their yarns. Moreover, the dyeing process strictly adheres to the rules set out by GOTS, ensuring that no harmful chemicals, such as copper, are used. With this, you can be assured that the yarn you get for your hand knitting and crochet is 100% organic.
Tangled Yarn is now signed up for IOSS, collecting and remitting import VAT on your behalf. This means that VAT on orders under €150 will be paid by Tangled Yarn (not by you upon delivery). Please note that these new rules do not apply to orders over €150 and that parcels from the UK may still attract customs and handling charges, based on the practices/policies of your own countries authorities.
Customers outside the UK and the EU may be liable for taxes, duties and import fees. As the buyer you are responsible for these charges and they are usually requested prior to delivery by the postal service in your country.
If you're looking to return your order for whatever reason, we're here to help! We offer easy returns within 30 days of purchase. You can return your product for a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
Discounted items are final and cannot be returned or exchanged
Returned items must have labels still on and be returned in original product packaging
Returned items must have no visible signs of use
Downloadable patterns, printed patterns, books or magazines cannot be returned
To initiate a return, please complete the following steps:
If you have an account with us, you can log in and request a return from your account. Alternatively reply to your order confirmation email to request which products you would like to return.
Print the return shipping label that you will receive by email (UK only)
Please send all items back to us using the label provided (UK only)
We will process your return within two workings days
£2.95 will be reduced from your refund. (UK only) The original postage charges will also be deducted.
International orders returned are at your own expense and we advise you use a tracked service
If returns are lost or damaged, there will be a delay in handling your return of 15 working days
If you have any questions, please email us at firstname.lastname@example.org